Working for BT, 2013
About this survey
Welcome to this year's questionnaire for Prospect's annual survey of BT members' terms and conditions of employment.
This survey has been conducted for a number of years and has proven to be a valuable and consistent source of information on members' views and positions on different aspects of their employment and careers in BT. We are highly grateful for your participation in the survey, which helps us ensure that we continue accurately to represent you in talks with the company on the widest range of issues.
The survey asks you for a number of details about the role in BT's Reward Framework to which you are mapped, as well as your pay, bonus and performance mark, and your customary hours of work. It's a good idea to have this basic information to hand before you start your answers.
Please note that the questionnaire will route you to other questions, while some may appear on or disappear from the page, according to your answers to others - so don't expect it to be sequentially numbered!
Please be assured that the data will not be reported in any way as to compromise the confidentiality of your response.
About you in BT
Q1 In which part of BT did you work on 1 June 2013?
Q2
Q3 In which part of the UK do you normally work?
Q4 How long have you been a substantive manager or professional in BT?
Q5 And how long have you been doing the job that you are currently doing for BT?
Q6 What is your designated working status in terms of your normal workplace?
Q7 Are you mapped to a UK job family and role in BT's Reward Framework? Just to be clear, we are not referring here to professional community, or the title of your job, but to the series of families and roles in the Reward Framework against whose pay ranges your pay is assessed. You can easily find your role title by going on BT's People System, and then going to Employee Self Service -> Payroll and Compensation -> Compensation History, where the 'job title' field contains your Reward Framework role
Q8 If you answered 'yes', to which job family is your role mapped?
Q9 And to which specific role in Business Improvement is your job currently mapped?
Q10 And to which specific role in Business Transformation is your job currently mapped?
Q11 And to which specific role in Client Management is your job currently mapped?
Q12 And to which specific role in Corporate Services is your job currently mapped?
Q13 And to which specific role in Finance is your job currently mapped?
Q14 And to which specific role in Fleet Management is your job currently mapped?
Q15 And to which specific role in HR is your job currently mapped?
Q16 And to which specific role in Legal, Regulation & Governance is your job currently mapped?
Q17 And to which specific role in Marketing & Communications is your job currently mapped?
Q18 And to which specific role in Media is your job currently mapped?
Q19 And to which specific role in Network Engineering is your job currently mapped? Please make sure you pick the right role! We are not looking for your job title, but the role to which you are mapped in the Reward Framework. If you are an OM in Openreach, your RF role is NEFS05: Field manager; likewise, if you are an SOM, your RF role is NEFS03: Field team manager.
Q20 And to which specific role in Network Planning & Design is your job currently mapped?
Q21 And to which specific role in Procurement & Supply Chain Management is your job currently mapped?
Q22 And to which specific role in Product Management is your job currently mapped?
Q23 And to which specific role in Project Management is your job currently mapped?
Q24 And to which specific role in Research is your job currently mapped?
Q25 And to which specific role in Sales is your job currently mapped?
Q26 And to which specific role in Security is your job currently mapped?
Q27 And to which specific role in Service is your job currently mapped? This job family was extensively reorganised in 2012; we have listed here only the current title of the roles encompassed within the family.
Q28 And to which specific role in Strategy is your job currently mapped?
Q29 And to which specific role in Systems & IT is your job currently mapped?
Q30 Does the Reward Framework role to which you are currently mapped accurately describe the job that you do for BT?
Q31 In which benefits band is your role?
Q32 Please click in the appropriate boxes if any of the following apply to you:
Q33 If you have been TUPEd into BT, how many years have you been working for BT?
Q34
Q35 Have your terms and conditions of employment been harmonised with those applying within BT's Reward Framework?
Your 2012/13 performance appraisal
Q36 Did you have a formal DPR assessment for the 2012/13 year?
Q37 What was your final rating?
Q38 And what ratings did you have across the earlier quarters of the 2012/13 year?
           
  Q1          
  Q2          
  Q3          
Q39 Did your final 2012/13 DPR rating come as a surprise to you?
Q40 Did you have regular 1:1s during the course of the 2012/13 DPR year?
Q41 I believe my DPR rating for 2012/13 is a fair and accurate description of my performance during the year. Do you:
Q42 What DPR rating did you have in 2011/12 (i.e. the previous year)?
Q43 If you are a manager responsible for assessing the performance of others, did you feel under pressure to fit 2012/13 end of year performance ratings for your people to an expected distribution of ratings?
Your current pay situation and the 2013 pay review
Q44 What is your basic annual salary as from 1 June 2013 (i.e. after this year's review)? Please give your gross salary, to the nearest £100 in figures only and in plain text (e.g. 35300, not £35,300). Do not include any lump sum payments such as bonuses or allowances. If you work part-time, please give your FTE salary.
Q45 Prior to this year's review, were you below the pay range for your role?
Q46 Did you receive an increase to your basic pay in June 2013?
Q47 What increase did you receive? Please give either the annual cash amount that you received or the % rise - again, using plain text and omitting all £ signs, %, commas, etc.
 
 
Q48 After this year's review, are you paid less in terms of your basic pay (i.e. excluding overtime) than those you manage?
Q49 If you are paid lower than those you manage, what level or grade are they in? You can tick as many as apply.
2012/2013 bonus and 2013/2014 objectives
Q50 Were you paid a bonus in June 2013?
Q51
Q52 Was the amount you have just indicated your annual bonus, or part of a bonus or commission arrangement under which you receive your bonus in quarterly or monthly instalments?
Q53
Q54 Do you know your team scorecard outcome?
Q55 Did the bonus that you received in June 2013 meet your expectations, given company, team and personal performance against targets?
Q56 How clear are you about how your bonus is calculated?
Q57 Do you have personal objectives recorded on ePerformance for 2013/14?
Q58 Do the personal objectives that you are currently working towards all relate to your personal outcomes or to those envisaged for a wider team?
Work-life balance
Q59 Your contractual hours are 36 per week (pro rata for part-timers) excluding an unpaid lunch break. In an average week, do you usually work this number or do you work additional hours?
Q60 Do you work on a part-time basis?
Q61
Q62
Q63 Is your job do-able in your contractual hours?
Q64 Do you think that you have a good work-life balance?
Q65 How much do you agree with each of the following statements?
         
  I have control over the pace and intensity of my own work        
  I can control the environment within which I operate in BT        
  I am able to exercise choice over the hours I put in        
  The reward I receive and the effort I put in are in balance        
Q66 Are the demands of your workload becoming more difficult to manage within what you define as a reasonable working week?
Q67 How much TOIL have you built up in the last eight weeks?
Q68 What prospects do you have for taking at least a reasonable proportion of this time over the course of the next eight weeks?
Q69 Do you normally manage to take your TOIL?
Q70 Is it becoming more difficult to agree with your line manager a reasonable timeframe in which to take your TOIL?
Q71 If you are unable to take your TOIL, have you received an overtime payment within the last year? (NB overtime may be paid, as an exceptional alternative to TOIL, and, normally, only for those in Band 1 roles.)
Q72 Has your line manager rejected an application from you for overtime within the last year?
Q73
Q74
Q75 Where you work in BT, have there been moves towards 'Lean' principles of working, or ones based on 'Continuous Improvement' (CI)?
Q76 If so, has there been a meaningful consideration of what work needs to carry on, or what processes can be stopped, so as to ease the workload on the rest of the team of the efficiency savings thus created?
Q77 In the initial stages of the move towards 'Lean' or CI, were you expected to undertake additional tasks, over and above your contractual duties; or was room made within your normal duties to accommodate 'Lean'- or CI-based tasks?
Q78 In the last six months, have you experienced a period of stress which you consider to be work-related?
Q79 Did this period lead you to take four weeks or more away from work at one time?
Q80 From which, if any, of the following illnesses or conditions have you suffered in the past six months as a result of work-related factors?
Q81 In your view, how is the situation regarding stress in BT changing? Is it:
Q82 In the last six months, have you witnessed or experienced bullying at work?
Q83 In your view, how is the situation regarding bullying in BT changing? Is it:
Q84 Have you accessed either the STREAM or the STRIDE processes in the past 12 months?
Career development
Q85 How much do you agree with each of the following statements?
         
  Generally speaking, I believe that I can develop my career at managerial or professional level within BT        
  The culture in BT is based on mutual trust and respect        
  BT values my skills and experience        
  BT appreciates that I have the potential for development        
  I trust BT to treat its employees fairly        
  I feel secure in my employment with BT        
  I find my job with BT interesting and fulfilling        
  As far as I am concerned, I feel that I have a voice in the workplace        
Q86 How easy is it for you currently to gain the training and development you need to stay on top of your job?
Q87 Do you have an active personal development plan in place?
Q88 I last had a change of role which I saw as a promotion...
About you
Q89 Are you:
Q90 Do you have an impairment which affects your ability to carry out your day-to-day activities?
Q91 Which of these categories is closest to how you would describe your ethnic group?
 
Q92
Q93
Thank you for completing this survey, which has gone to all Prospect members in BT. When you are happy with your responses, please click the 'submit' button below: a separate page will then confirm that your data has been sent. You may then close this tab on your browser.
Should you need to contact us, then cssurveys@prospect.org.uk is the e-mail address for correspondence.