union for life

CAPITA

 

CAPITA

Capita in Communications and Digital (C&D)

Prospect’s Capita C&D branch was established in July 2013. It followed the largescale transfer of the majority of Telefónica’s Customer Service at sites in Bury, Glasgow, Leeds and Preston Brook to Capita as part of a 10 year contract.

Prospect reps meet regularly with the company to negotiate on key issues affecting members such as pay, grading, re-organisations and so on. In addition, we have an established strong record of helping members sort out individual issues through our experienced and trained union representatives.

If you work for Capita but are not ‘ex-Telefónica’ you can still join but will be allocated to another branch, as Capita C&D is a specific branch where recognition exists to cover a particular group of employees.

Prospect is a union run for members, by members. We have a regular dialogue with the company and encourage all our members to keep in touch, let us have your views and ideas, and encourage your colleagues to join the union to ensure we're as representative as possible.

On 31 October 2013, Prospect signed a Framework Partnership Agreement with Capita Customer Management Ltd, setting out a joint commitment by the company and the union to working in a way which benefits the business and employees alike.

The recognition agreement between Prospect and Capita was signed on 31 October 2013. Attendees were: Bob Buiaroski - Partnership Director, Karen Brough - HR Director, Jo Curtis - HR Manager, Caroline Hemmington - Prospect Negotiations Officer, Dai Hudd - Prospect Deputy General Secretary, Nigel Hobman - Prospect Lead Rep Capita CMD Branch and Steven Roberts Prospect Lead Rep Telefónica UK.

Your Prospect Representatives in Capita C&D Branch

John Ferrett is the Assistant Secretary for Capita. You can contact him by emailing john.ferrett@prospect.org.uk, alternatively you can email a member of the Capita Branch Rep Committee below.

Bamidele John Akinlaja - Bamidele.Akinlaja@o2.com
Joanna Dziedzic - asiadziedzic82@gmail.com
Kirsty Louise Bowker - kirstybowker@yahoo.com
Lloyd Sloan - lloyd.sloan@telefonica.com
Paul Fox - paulmfox1@aol.com
Stuart Fisher - stuart.fisher@o2.com

You can also contact the helpdesk if you need any advice by emailing helpdesk@prospect.org.uk.

CAPITA news

Prospect has held a further meeting with Capita to discuss the 2016 pay award for the ex-Telefonica UK managers TUPE’d to Capita.

Prospect members working for Capita on the Telefonica contract have expressed concern to us at the end of the Friends and Family Reward Scheme.

Prospect is continuing its consultations with Capita on the DVR exercise which began on 24th June, 2015.

Capita Pay 2015
06 March 2015

Non-Payment of Bonus Update
05 February 2015

Capita Manager Bonus 2015
22 January 2015

Documents


Attachment: Speak Up Policy   info
Speak Up Policy
 02 January 2014  ID: 2014/00015

Attachment: Open Door Policy   info
Open Door Policy
 02 January 2014  ID: 2014/00014

Attachment: Managing Poor Performance Flowchart   info
Managing Poor Performance Flowchart
 02 January 2014  ID: 2014/00013

Attachment: Internet and Email Use   info
Internet and Email Use - Dos and Don'ts
 02 January 2014  ID: 2014/00012

Attachment: Group Business Travel Policy   info
Group Business Travel Policy
 02 January 2014  ID: 2014/00011

Attachment: Equality and Diversity Policy   info
Equality and Diversity Policy
 02 January 2014  ID: 2014/00010

Attachment: Disciplinary Procedure flowchart   info
Disciplinary Procedure flowchart
 02 January 2014  ID: 2014/00009

Attachment: Capita Car Policy 2012   info
Capita Car Policy 2012
 02 January 2014  ID: 2014/00007

Attachment: Capita Benefits Presentation   info
Capita Benefits Presentation
 02 January 2014  ID: 2014/00006

Attachment: Anti Bribery & Corruption Policy   info
Anti Bribery & Corruption Policy
 02 January 2014  ID: 2014/00004

Attachment: Short Term or Frequent Sickness Flowchart   info
Short Term or Frequent Sickness Flowchart
 02 January 2014  ID: 2014/00003

Attachment: Long Term Sickness Flow Chart   info
Long Term Sickness Flow Chart
 02 January 2014  ID: 2014/00002

Agreement: A Proposal for Framework Partnership Agreement between Capita Customer Management Limited (TEF UK account) and Prospect   info
A Proposal for Framework Partnership Agreement between Capita Customer Management Limited (TEF UK account) and Prospect
 02 January 2014  ID: 2014/00001

Attachment: Welcome: Your Guide to Capita   info
Welcome: Your Guide to Capita (Employee Handbook)
 23 December 2013  ID: 2013/01790

Employee handbook: Employee Welcome Pack for Capita Group   info
Employee Welcome Pack - Reissued 15 July 2013
 23 December 2013  ID: 2013/01789

Attachment: Capita Group Money Purchase Scheme   info
Capita Group Money Purchase Scheme - your pension scheme booklet
 23 December 2013  ID: 2013/01788