CAPITA

Prospect’s Capita branch was established in July 2013. It followed the largescale transfer of the majority of Telefónica’s Customer Service at sites in Bury, Glasgow, Leeds and Preston Brook to Capita as part of a 10 year contract.

Prospect reps meet regularly with the company to negotiate on key issues affecting members such as pay, grading, re-organisations and so on. In addition, we have an established strong record of helping members sort out individual issues through our experienced and trained union representatives.

If you work for Capita but are not ‘ex-Telefónica’ you can still join but will be allocated to another branch, as Capita is a specific branch where recognition exists to cover a particular group of employees.

Prospect is a union run for members, by members. We have a regular dialogue with the company and encourage all our members to keep in touch, let us have your views and ideas, and encourage your colleagues to join the union to ensure we’re as representative as possible.