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Payment Protection Insurance (PPI)

Payment Protection Insurance (PPI) was designed to cover repayments on agreements such as loans, credit cards, mortgages, store cards and even catalogues.

It can be a useful insurance, but in many instances PPI was mis-sold. Where this is the case you can make a claim to recover the premiums you paid, plus interest. 

The Financial Conduct Authority has set 29 August 2019 as the deadline for making a claim. If you were mis-sold PPI on a loan, credit card or mortgage you must submit your claim before that date or you will be unable to recover money that is rightfully yours.

Free PPI check for Prospect members

Gladstone Brookes logoPPI claims management company Gladstone Brookes is offering Prospect members a free PPI check. The check aims to establish if you paid PPI on any agreements your lender holds on record for you. 

Whatever the outcome of the check, Gladstone Brookes will advise you of your options. If PPI is or may have been present, Gladstone Brookes will offer you their PPI Claim service.

You're under no obligation to use it, but if you decide to make a claim through Gladstone Brookes, as a Prospect member your fees are reduced to 17.5% + VAT (from 25% + VAT).

How to access this service


Members, log in now at the top right of this page. You'll get access to a special Gladstone Brookes phone number and email address. These details are different from those on the Gladstone Brookes website – they will ensure you get the special deal for Prospect members.

If you have problems logging in, email quoting your membership number, and we'll send you the contact details.

Why Gladstone Brookes?

Gladstone Brookes is one of the UK’s longest-established claims management companies. It has an excellent track record in recovering refunds of mis-sold PPI for clients – £800m* since 2007. It also received the Feefo Gold Trusted Service award in 2017.

Gladstone Brookes’ free PPI checks have identified more than 99,000 agreements to date. They have a success rate of 95% on their claims, and more than 10% of the PPI refunds they've won have been worth more than £7,000*. So you can be confident of their experience and knowledge.

More about Gladstone Brookes

Gladstone Brookes Ltd is regulated by the Claims Management Regulator (CMR) in respect of claims management activities. See (ref: CRM7004). The registered address is 47 Museum Street, Warrington, Cheshire, WA1 1LD UK. Registered as a company in England and Wales (company number 06278129).

Gladstone Brookes is a founding member of the Professional Financial Claims Association (PFCA).

* Subject to fees and taxes