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Reps Part 2 (handling cases)

Reps Part 2 (handling cases)

Venue: New Prospect House – London

Start date: 11-Dec-2019

End date: 12-Dec-2019

Applications open to members only. Login to apply.

The course will explore the skills required to help you support members through their case. You will:
• learn how to gather and manage information to assist a member in their personal case
• practise listening and interviewing skills
• consider how to use policy and procedures.

This is a practical course where you will gain experience in preparing for and participating at a formal hearing. You should already have completed Reps Part 1 (key skills).

It is a 2 day course which usually runs from 10:00 on day 1 until 16:45 on day 2.