The course will explore the skills required to help you support members through their case. You will:
• learn how to gather and manage information to assist a member in their personal case
• practise listening and interviewing skills
• consider how to use policy and procedures.
This is a practical course where you will gain experience in preparing for and participating at a formal hearing.
It is a 2 day residential course which usually runs from 10:15 on day 1 until 16:15 on day 2.
There are currently no dates scheduled for this course.