union for life

Represent members

Representing members

Successfully handling a case for a member - or just being there when they need support - is one of the most rewarding parts of being a local representative. This is where you really can make a difference.

Rep's guide to handling personal casesProspect runs a number of training courses to give you the skills and confidence you need to handle personal cases:

You can also download the following practical resources:


Personal case pro-forma   info
This is a four-page pro-forma for reps to use when dealing with a personal case. It prompts you to ask all the relevant questions and record the answers when a member approaches you for help.