Whatever your grade or type of employment contract, Prospect can help you get the best deal at work. We work with Telefonica to ensure the highest standards of people management so that you can get on with your job - safe in the knowledge that your interests are being looked after.
Telefonica recognises the union to represent managers and professionals and says "This agreement reflects the aims and values of Telefonica and represents a partnership between its business and the union who are the recognised union for collective bargaining purposes on behalf of managers and professionals. The Company and the union share a common objective of ensuring excellent industrial relations in order to deliver the best quality service to the customers and clients."
We offer expert professional representation - both collectively and individually - on your terms and conditions. Pay systems, pensions, performance management, flexible working and equal opportunities are just a few of the areas where we have years of esperience to offer you.
It pays to be in the union. Through collective bargaining, personal representation, unique pay surveys and professional advice, whatever your grade we can and do influence your pay for the better.
We manage change for the better. In short we work with Telefonica to ensure the company is successful and that you share in that success. Moreover, our agenda in Telefonica is driven by your concerns and priorities. We have established a network of Telefonica members to take this agenda forward.
For the latest news articles related to Telefonica please click on the links below.
Telefonica Latest News
Telefónica September Update
- Update on Re-contracts
- Customer Service ‘Model Office’ trial
- Performance Management – how was it for you?
- Moving up or Moving On?
Telefónica Global Transformation News:
Global HR – Talent and Organisation Team
Discretionary Voluntary Redundancy (DVR)
Questions or Concerns
Further to the success of the Love What You Do trial, Telefónica has decided to roll out the changes to salary/bonus structure across the Retail management population. Telefonica’s proposals in relation to retail pay will increase the basic pay of those employees in RCG1/10, RCG2/20 and RCG3/30 grades by 10% with a proportionate reduction in commission. Please find the final offer letter here. Implementing these changes will prove expensive for the company due to increased basic salaries, National Insurance contributions and pension payments but there is a strong belief this is the right thing to do in terms of moving to a service led culture and excellent customer experience in store.