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Prospect in BT

The Communications, Media & Digital Sector of Prospect negotiates with BT on everything related to your working life, from pay and terms and conditions, to pensions, change in the workplace, career development and equality issues.

Prospect leafletsThe union works with BT at every level, from local reps talking over issues in one building to negotiating teams working at the top level of the company. Working members in BT set our priorities and policies and work with the union's professional negotiators at line of business level and at BT Group. In addition, we represent individuals with problems or who simply need our advice.

To find out more, look in this section and also in the BT lines of business areas under 'your employer'.


Prospect members have access to information about the key agreements with BT.


Performance management has been a big issue in BT - you can get all the key documents and advice here.

Latest BT News

BT Global Services - Reductions in BT Government

19 April 2012

Members should by now have been informed of a significant reduction of roles in BT Global Services (BTGS) Government.

Prospect has been consulted with on the reductions and has been provided with the business rationale along with the need to move quickly. It is disappointing to both ourselves and our members that the changes are being made, however it is clear that this is not a reflection on the teams efforts.

Performance Management in BT Retail

27 January 2012

You will have recently received notification of your Q3 marking for 2011/2012.As we enter Q4 it is important that your one to one with your Line Manager has addressed any concerns you may have and that your objectives and the standards expected of you in your role during the final quarter of 2011/2012 are clear

Performance Management in Openreach

23 January 2012

Members will be aware that the union has been working hard with Openreach to ensure that individual performance is managed in line with the national BT wide agreement.

Other recent articles:

Prospect in BT - Group Negotiations round up

´╗┐´╗┐Prospect has discussions with BT on a wide range of issues affecting you at work. Here is a quick round up of key live issues affecting Reward Framework grades across BT:


BT Global Services Sales Pay Plans procedures

´╗┐Prospect has for many years engaged with BT Global Services (BTGS) on matters to do with sales pay plans. 

Over the coming weeks we will be consulted over the 2012-13 plans.

SOM Development Centres

SOMs (Senior Operations Managers) working in Service Delivery in Openreach will have heard today that the role is subject to some changes in emphasis, an updated job description and a re-focus of the capabilities and skills.

BT Retail Sales Excellence Programme

We recently met with BT Business for an update on the progress of the Sales Excellence programme

BT Global Services Sales Charter

Members have raised questions regarding the Sales Charter.

BT Operate Service Delivery Development Centres

BT Operate Service Delivery will be running Development Centres for first Line Managers in the next few weeks.

Changes to Sales and Bonus

In that email we reported that BT was proposing to halve the value of STA payments and to reduce the value of Step-Down Payments very greatly. This would only affect those moving to a role with a lower On Target Bonus - and this does not happen very often - but it is nevertheless true that the existence of the STA and Step-Down arrangements provide a valuable parachute for those facing a potentially very serious and immediate loss of income.

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