Prospect in BT

The Communications, Media & Digital Sector of Prospect negotiates with BT on everything related to your working life, from pay and terms and conditions, to pensions, change in the workplace, career development and equality issues.

Prospect leafletsThe union works with BT at every level, from local reps talking over issues in one building to negotiating teams working at the top level of the company. Working members in BT set our priorities and policies and work with the union's professional negotiators at line of business level and at BT Group. In addition, we represent individuals with problems or who simply need our advice.

To find out more, look in this section and also in the BT lines of business areas under 'your employer'.


Prospect members have access to information about the key agreements with BT.


Performance management has been a big issue in BT - you can get all the key documents and advice here.

Latest BT News

BT Business & Consumer IRC Newsletter

31 July 2014

At the recent Prospect Communication Media & Digital Sector conference your BT Business & Consumer IRC was elected by Prospect representatives. Details of the IRC can be found on our website:

Throughout 2014/2015 your IRC will focus on:

Good Health at Work
Performance Management
Protecting your Terms and Conditions at work
Working with Members
Contact Details

Performance Management Update

30 July 2014

Prospect met with BT Wholesale HR this week to discuss Performance Management (PM) concerns raised by members via the Prospect Helpdesk and our PM feedback channel We discussed specifically the application of forced distribution, the misuse of the ‘Development Needed’ rating and the arbitrary setting of targets/objectives. We have received the following response from the Company which confirms BT Wholesale’s position on this. 

Members Update July 2014

18 July 2014

  • Performance Management

  • Resourcing
  • Bonus

  • Health and Safety

  • IRC

  • Recruit a colleague and get a reward

Other recent articles:

Finance job family changes

Following detailed discussions with Prospect, BT has announced changes to the Finance Reward Framework job family.

Prospect - June update

Pay and bonus review

People are starting to get their pay and bonus review letters. If you want to check out the terms of the agreement on pay or have a question then have a look at our website

BT Pay - proposed pay agreement

We have now reached a proposed pay agreement with BT which we are recommending that you vote for in an e-ballot that will start next week. You can read the details of the agreement below.

BT Wholesale Update April 2014

BT Wholesale Update April 2014

- Performance Marking in Wholesale

- BT Wholesale Resourcing Strategy

- Continuous Improvement

- Our thanks to Jonathan Andrews

- BT Wholesale Industrial Relations Committee (IRC) Vacancy

- Membership challenge – earn £10 for each new member

BT Pay negotiations

The union has submitted its claim for the 2014 pay round and we have now held some initial discussions with the company.

Submitting Business to the 2014 CMD Sector BT Conference

The Standing Orders Committee (SOC), have published their guidance on submitting business to the 2014 CMD Sector BT Conference.

BT Consumer Sales & Retention Reorganisation Update

BT Consumer has confirmed to Prospect that all substantive first Line Managers working in Consumer Sales and Retention Contact Centres will be ‘lift and shifted’ into the new organisational structure as of 1 April 2014.

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