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BT Wholesale Update April 2014

11 April 2014

BT Wholesale Update April 2014

- Performance Marking in Wholesale

- BT Wholesale Resourcing Strategy

- Continuous Improvement

- Our thanks to Jonathan Andrews

- BT Wholesale Industrial Relations Committee (IRC) Vacancy

- Membership challenge – earn £10 for each new member

Learning and Development Evolution

10 April 2014

Telefónica has begun consultation with Prospect over changes within Learning and Development (L&D) affecting the management structure. The company’s aim is to develop and invest in L&D, working in partnership with the business, taking into consideration business priorities and broadening the L&D offering across the business. There will be an emphasis on operating in a simple, consistent way, providing a ‘fit for the future’ service, which can be accessed by all. As part of the proposals Digital Learning will be further developed and accessible via one common platform. It is expected the new structure will go live at the end of May 2014.

Telefónica Restructure in Marketing and Consumer

03 April 2014

Telefónica has begun consultation with Prospect over restructure in Marketing and Consumer driven by changing business priorities.

BT IT Services: TUPE Update for members working in BT iNet & BT Engage IT

03 April 2014

Prospect members have raised a number of questions with the union regarding the proposed TUPE transfer of staff from BT iNet into BT Engage IT. We understand that the TUPE transfer is expected to be completed on the 21st May. Thereafter the new organisation will become known as BT IT Services.

BT Consumer Sales & Retention Reorganisation Update

01 April 2014

BT Consumer has confirmed to Prospect that all substantive first Line Managers working in Consumer Sales and Retention Contact Centres will be ‘lift and shifted’ into the new organisational structure as of 1 April 2014.

Other recent stories:

Telefónica February Update

Update for BT Openreach members, January 2014

BT TSO December Update

Capita December Update

Prospect BT Business & BT Consumer IRC Update

BT Wholesale update - December

Consumer Service Transformation Team Restructure

BT Consumer-Service Transformation Team Structure

Telefónica News November 2013

Winter Working Update

New Negotiations Officer & Quarterly Meeting & Employee Survey 2013

Customer Service and Continuous Improvement Update

BT Wholesale Customer Service

Telefónica News September 2013

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