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Performance Management Update

30 July 2014

Prospect met with BT Wholesale HR this week to discuss Performance Management (PM) concerns raised by members via the Prospect Helpdesk and our PM feedback channel callitout@prospect.org.uk. We discussed specifically the application of forced distribution, the misuse of the ‘Development Needed’ rating and the arbitrary setting of targets/objectives. We have received the following response from the Company which confirms BT Wholesale’s position on this. 

Members Update July 2014

18 July 2014

  • Performance Management

  • Resourcing
  • Bonus

  • Health and Safety

  • IRC

  • Recruit a colleague and get a reward

BT Wholesale July 2014 Update

18 July 2014

  • Changes in Customer Service
  • Performance Management

New standards for school improvement

15 May 2014

Consistent standards to guide and inspire school improvement professionals are imperative as the government dismantles established structures of support for schools, the Aspect group of Prospect said this week.

Capita News April 2014

16 April 2014

Capita News April 2014

- KPI Update

- Pay 2014 Update

- Red Flags in Bury

- Membership Incentive

Earlier stories:

BT Wholesale Update April 2014

Airwave March Update

Performance management - 'call it out' good or bad

Prospect stress event offers solutions

Telefónica February Update

Performance Management & Sales Achievements in BT Business

New advice on civil service performance management

Update for BT Openreach members, January 2014

BT TSO December Update

Prospect BT Business & BT Consumer IRC Update

Airwave November Update

Airwave November Update

Telefónica News November 2013

Performance Management in Openreach: Video from Joe McDavid

Customer Service and Continuous Improvement Update

 
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