Prospect news stories
Openreach will be inviting all Openreach managers to attend interactive knowledge calls on Q2 performance management.
Telefónica September Update
- Update on Re-contracts
- Customer Service ‘Model Office’ trial
- Performance Management – how was it for you?
- Moving up or Moving On?
As we approach the mid -point in the performance year it is important that you are aware of your Q2 rating, ensure a 121 with your LM is in your diary and that you understand what is expected of you in Q3 and Q4. If you are in a sales role it is particularly important that your DPR rating is based on a basket of measures. The PM agreement is clear, it is your achievement against a range of objectives that determines your DPR rating, not just your achievement against sales targets
Prospect met with BT Wholesale HR this week to discuss Performance Management (PM) concerns raised by members via the Prospect Helpdesk and our PM feedback channel firstname.lastname@example.org. We discussed specifically the application of forced distribution, the misuse of the ‘Development Needed’ rating and the arbitrary setting of targets/objectives. We have received the following response from the Company which confirms BT Wholesale’s position on this.
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